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SHIPPING & RETURNS

SHIPPING POLICY

At Savvy Scents, we’re committed to ensuring a smooth delivery experience for every customer.

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  • Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays are processed the next business day.

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  • Shipping Options: We offer a range of shipping options, including standard and expedited delivery. Shipping rates are calculated at checkout based on the selected service and destination.

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  • Order Tracking: Once your order ships, you’ll receive a tracking link by email to monitor its journey.

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  • International Shipping: At this time, we ship within the United States only. Stay tuned as we plan to expand internationally!

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  • Shipping Delays: While we aim to ship orders promptly, unforeseen carrier delays may occasionally occur, especially during peak seasons.

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RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your purchase. If you’re not, we’re here to help!

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  • Return Window: You may return unused, unopened items within 5 days of delivery for a full refund.

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  • Return Process: To initiate a return, please contact our Customer Service team at SavvyScents21@gmail.com with your order number. We’ll provide instructions for returning your product.

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  • Return Shipping Costs: Return shipping fees are the responsibility of the customer unless the return is due to a defect or error on our part.

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  • Refund Processing: Refunds are processed within 5-7 business days of receiving your return. Please allow an additional 3-5 days for the credit to appear in your account.

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  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery. We’ll gladly provide a replacement.

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